Terms of Service

To use most features of the Service, you must create an account. You may sign up using email/password credentials or third-party authentication providers (e.g., Google OAuth). You agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.

The Service supports multi-user organizations. The account creator (“Organization Owner”) may invite team members with varying permission levels. The Organization Owner is responsible for managing access and ensuring all team members comply with these Terms.

You agree to keep your account information up to date. We may suspend or terminate accounts that contain inaccurate or outdated information.

We may offer a free trial period for new accounts. During the trial, you will have access to Pro-tier features as described at the time of signup. No credit card is required for the trial.

Upon expiration of the trial period, your account will be automatically downgraded to the Free plan with limited access. Your data will be preserved. To continue with full access, you must subscribe to a paid plan.

Free trials are limited to one per organization. We reserve the right to modify, suspend, or discontinue trial offers at any time without notice.

The Service offers multiple subscription plans with varying features and limits. Current plan details and pricing are available on our website. We reserve the right to modify pricing with 30 days' advance notice to active subscribers.

Payments are processed through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. You agree to Stripe's Terms of Service in addition to these Terms.

Subscriptions are billed monthly or annually, depending on the plan selected. Billing begins on the date of subscription and recurs on the same date each period.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds will be issued for partial billing periods.

If you downgrade your plan, the new plan takes effect at the start of the next billing cycle. Data exceeding the lower plan's limits will be preserved but may become read-only.

If a payment fails, we will attempt to charge your payment method up to three additional times. After all attempts fail, your account may be downgraded to the Free plan.

Prices do not include taxes. You are responsible for all applicable taxes, and we will collect taxes where required by law.

You may use the Service only for lawful purposes consistent with its intended function as a business management tool for MSPs and technology service providers.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to any part of the Service or its systems
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools (bots, scrapers) to access the Service without written permission
• Transmit viruses, malware, or other harmful code
• Impersonate another person or entity
• Use the Service to generate misleading, fraudulent, or deceptive content for clients

We reserve the right to investigate and take appropriate action against violations, including suspending or terminating accounts and reporting conduct to law enforcement where applicable.

The Service, including its design, features, code, AI models, and branding, is owned by Stackteryx Inc. and protected by intellectual property laws. Nothing in these Terms grants you ownership rights in the Service.

You retain ownership of all data and content you upload to the Service (“Your Content”). By using the Service, you grant us a limited, non-exclusive license to use, process, and display Your Content solely to operate and improve the Service.

Content generated by the Service's AI features (proposals, CTO briefs, service descriptions) is provided for your use. You may use, modify, and distribute AI-generated content for your business purposes. We do not claim ownership of AI-generated content produced using your data.

If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation to you. You assign to us all rights in any feedback you provide.

“Stackteryx” and related logos are trademarks of Stackteryx Inc. You may not use our trademarks without written permission.

Your use of the Service involves the processing of business data including client information, service pricing, and tool catalogs. We process this data as described in our Privacy Policy.

You retain full ownership of all business data you input into the Service. We will not sell, share, or monetize your business data for any purpose other than operating the Service.

We implement industry-standard security measures to protect your data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

You may export your data from the Service at any time using the available export features. Upon account termination, we will provide a reasonable period for data export before deletion.

The Service uses AI models provided by third-party providers (e.g., Anthropic). Your business data may be sent to these providers for processing but is not used to train their models. See our Privacy Policy for more details.

You may terminate your account at any time by contacting support or using the account deletion feature in Settings. Termination does not entitle you to a refund of any fees already paid.

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or at our sole discretion with reasonable notice. In cases of serious violations, we may terminate immediately without notice.

Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days following termination to allow for data export, after which it will be permanently deleted.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall first be addressed through good-faith negotiation between the parties.

If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

You agree that disputes will be resolved on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for matters involving intellectual property or unauthorized access.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Stackteryx Inc. regarding the Service.

We may modify these Terms at any time by posting the updated Terms on the Service. Material changes will be communicated via email or in-app notification. Your continued use of the Service after changes constitutes acceptance.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer your account or these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, or infrastructure failures.

For questions about these Terms, contact us at legal@stackteryx.com.